Returns and refunds
We want products supplied by Peptide Research to arrive as ordered and in appropriate condition. This policy operates in addition to your rights under the Australian Consumer Law. Last updated 5 September 2026.
Change-of-mind returns
Unless otherwise agreed, we do not generally accept change-of-mind returns for opened products, products with broken seals, sterile or contamination-sensitive products, temperature-sensitive or controlled-storage products, products whose integrity can no longer reasonably be verified, or products ordered or produced specifically for a customer.
This does not affect any remedy available under Australian Consumer Law or another applicable law.
Incorrect products
If you receive a product different from the one ordered, contact us as soon as reasonably practicable. We may request photographs of the product, label, packaging, batch or lot information and shipping documents.
Where we confirm that an incorrect product was supplied, we will provide an appropriate remedy, which may include replacement, refund or another remedy required by law.
Damaged products
If your shipment arrives damaged, contact us promptly. Where practicable, notifying us within 48 hours helps us investigate with the carrier, but this requested timeframe does not remove statutory rights.
Please retain all packaging until our initial assessment is complete.
Product quality concerns
If you believe there is a product problem, discontinue further handling or use where appropriate and contact us. Provide your order number, product name, batch or lot number, a description, relevant photographs and any other information reasonably required for investigation.
We may request return of the affected item for assessment. Do not return goods until we provide instructions.
Australian Consumer Law
Depending on the circumstances, Australian Consumer Law may provide a right to repair, replacement, refund or another remedy where applicable consumer guarantees have not been met. Nothing in this policy excludes, restricts or modifies those rights.
Refund processing
Approved refunds are ordinarily returned to the original payment method unless another method is agreed or required. Processing times vary by financial institution or payment provider. Shipping charges are refunded where required by law.
Products purchased for research purposes
A research designation does not remove statutory consumer rights. To the maximum extent permitted by law, however, Peptide Research is not responsible for deterioration, contamination, loss or damage after delivery caused by incorrect storage, improper handling, unauthorised reconstitution, modification, contamination, misuse, human or animal administration contrary to applicable requirements, or use inconsistent with supplied documentation.
Contact
Send returns and refund requests to orders@peptideresearch.au and include your order number in all correspondence.